PRIVACY POLICY
Welcome to Samagran ("Platform"), a brand and business initiative of Lal Bhandar ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website, mobile applications, and services.
By using the Samagran platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Delivery Address
- Date of Birth (if voluntarily provided)
- Profile information
Booking Information
- Puja service bookings
- Preferred ritual date and time
- Service location details
- Service preferences
Order Information
- Products ordered
- Delivery details
- Order history
- Transaction details
Technical Information
- Device information
- IP address
- Browser and operating system details
- App and website usage information
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process Puja Service bookings.
- Process product orders.
- Facilitate payments and deliveries.
- Provide customer support.
- Improve our services and user experience.
- Send order, delivery, and booking updates.
- Prevent fraud and misuse of the platform.
- Comply with applicable laws and regulations.
3. Payments
All payments are securely processed through authorized third-party payment gateways.
Samagran does not store your debit card, credit card, net banking credentials, UPI PIN, or other sensitive banking information.
4. Sharing of Information
We may share limited information with:
- Verified service partners.
- Delivery and logistics partners.
- Payment gateway providers.
- Technology and cloud service providers.
- Government or legal authorities, where required by law.
We do not sell, rent, or trade your personal information to any third party.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Users are advised to exercise appropriate caution while using online services.
6. Cookies and Analytics
Our website and applications may use cookies and analytics tools to:
- Enhance user experience.
- Understand user preferences.
- Improve platform performance.
- Analyse website and application usage.
You may choose to disable cookies through your browser settings.
7. Account Information
Users may update their account information through the Samagran platform.
Users may also request deletion of their account by contacting our support team. Certain information may be retained where required for legal, regulatory, or operational purposes.
8. Children's Privacy
Our services are intended for individuals who are legally competent to enter into binding agreements under applicable laws.
We do not knowingly collect personal information from children without appropriate consent.
9. Third-Party Services
The Samagran platform may contain links or integrations with third-party services, including payment gateways and technology providers.
These third-party services are governed by their respective privacy policies. Samagran shall not be responsible for the privacy practices of such third parties.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website and applications with the revised Effective Date.
Your continued use of the Samagran platform after any changes constitutes your acceptance of the updated Privacy Policy.
11. Consent
By accessing or using the Samagran website, mobile applications, or services, you expressly consent to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy.
If you do not agree with any part of this Privacy Policy, please refrain from using the platform and its services.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Samagran
A Brand and Business Initiative of Lal Bhandar
Email: support@samagran.com
Phone: +91-8235083688
Garhwa, Jharkhand, India