REFUND & CANCELLATION POLICY

Samagran is committed to providing a seamless experience for both products and services.

Puja Services

• Cancellation policies may vary depending on the service booked.
• Refund eligibility will be communicated at the time of booking.
• Refunds, if approved, will be processed within the applicable timelines.

Product Orders

• Orders once packed or dispatched may not be eligible for cancellation.
• Damaged or incorrect products may be eligible for replacement or refund after verification.

Delivery Issues

Refunds or replacements may be considered in cases of:

• Damaged products.
• Incorrect product delivery.
• Non-delivery due to operational issues attributable to Samagran.

Refund Timelines

Approved refunds are generally processed within 7–10 business days from the date of approval.

Refunds may be credited to the user’s Samagran Wallet, the original payment method, or directly transferred to the user’s bank account, as applicable.

Actual credit timelines may vary depending on the payment gateway, banking channels, and the method of refund used.

Contact

Email:
support@samagran.com

Phone:
+91-8235083688